1. Who we are and other important information

We take your privacy seriously and are committed to protecting your personal information.

This privacy policy (as well as other documents including our Cookie Policy and Social Media Policy that are mentioned in this privacy policy) applies to this website (https://www.wayvoya.com), and aims to inform you why we collect, how we collect, use, disclose, and store any personal information about our customers, potential customers, people who visit our website, and anyone else whose information may be processed by us during our business operation. We encourage you to read this privacy statement carefully so that you can have a clear understanding of how we handle your personal data.

2. What information we may collect about you

We collect your personal information only out of necessity or with your consent. The information we collect about you consists of the information you give us, automatically collected information, and information provided by third parties. This includes:

2.1 Information you give us

During your communication or interaction with us, you may offer us different personal information at different times.

2.1.1 When you send us a tour inquiry or request a quote

Generally, your name, email address, hotel class, number of people, estimated travel date, phone number, and WhatsApp account. Besides, you may also offer us other optional personal information, such as your age, gender, nationality, phone number, destinations you wish to visit, preferred hotels and airlines, special requirements such as a request for a wheelchair, food preferences, and information relating to your travel companions if you wish to.

2.1.2 When you communicate with our travel consultant to customize your tour via email, phone or other means such as WhatsApp and Skype

Generally your phone number and email address. Yet to better understand your requirements hence offer better services to you, we may also ask you to provide your social media information relating to Facebook, WhatsApp, Skype and other instant messaging applications, address, emergency contacts, health conditions, disabilities, and dietary restrictions.

2.1.3 When you book our travel services

Generally your full name, gender, nationality, birthday, passport information such as passport number and passport expiration date, and if necessary, visa information, preferred hotel room (e.g. whether or not you prefer a high floor room, or non-smoking room), and seat preference on an airplane or a train, and food allergies.

2.1.4 When you make a payment for our services

Depending on your payment methods, the information you give us may vary. For example, if you pay via wire transfer, you need to provide us with the photo/scanning copy of the bank slip or similar document so that we can confirm the payment has been made to the correct bank account. In this case, we will be able to see your basic bank account information including bank name, account name, account number etc.

If you pay by credit card authorization, you will need to offer us your passport information, credit card information and possibly your billing address.

If you use online payment such as PayPal, we do not collect personal information as you will pay through the widgets of PayPal or other online payment service providers, in this case, you only need to open the payment link that we send you and follow the steps to finish the payment. However, we will be able to see your name from the transaction record which helps us confirm who has paid to us.

2.1.5 When you sign up for our newsletters

Your name and email address.

2.1.6 When you are happy with our services and refer other people to book our services

Name, email address of both you and the people you refer, and customer ID, so that we can know who is recommended to us and entitled to enjoy our referral benefit.

2.1.7 When you take part in our giveaways, promotions or campaigns

Usually your name, email address, destination interested, travel date, and possibly other special requirements regarding flight, food, accommodation, etc. which may vary slightly from case to case.

2.1.8 Other information you may give us

• Photos and videos taken or made by you or your tour guide, your travel companion, or other people featuring you and a destination. We will get explicit consent and authorization from you and your travel companion (if he/she appears in the photo or video) before we use them.
• Feedback and reviews on our service written by hand or made via email, phone, instant messaging software etc.

Note: We take children’s privacy seriously. We will not deliberately collect, use and share the personal information of children under the age of 18. This privacy policy is also applicable to your travel companions on whose behalf you book our services.

2.2 Automatically collected information

Your personal data may be automatically collected when you access our site, or contact us via Livechat, email, phone, or inquiry forms:

2.2.1 Technical data when you visit our website

Including the internet domain, IP address or other device feature, operating system, browser type/version, referral website, and how you navigate through our website. These data are mostly collected by cookies set by us or third parties (Facebook Pixel, Livechat etc.).

2.2.2 Caller information

e.g. your phone number when you give us a phone call, email address when you contact us by email, or similar contact information.

2.3 Information provided by third parties

• Personal information given by your family members and travel companions.
• Information provided by analytics tools (Google Analytics, Facebook Pixel, Livechat, Emarsys).
• Information provided by our partners such as cruise lines, airlines, hotels, and online travel agencies (e.g., Expedia).
• Feedback, reviews, and comments on review platforms including TripAdvisor, Trustpilot, ProductReview.com.au, and Feefo etc.
• Social media information from interactions on Facebook, Twitter, Instagram, Pinterest, YouTube, etc.

3. How we use your information and lawful basis for using

We will never sell your information we hold about you to any third party, and will only use it out of necessity or based on your consent and in accordance with applicable laws and regulations. Most commonly, we will use your information relying on the following lawful basis:

• Necessity for entering into contracts with you.
• Necessity for performing contracts with you.
• Your consent (e.g., for newsletters).
• Necessity for our legitimate interests.
• Necessity for complying with legal and regulatory obligations.
• Necessity for protecting your vital interests.

4. Sharing your information

We may share your data with Google (Google Analytics) and Facebook (Facebook pixel), customer review platforms (e.g., Trustpilot and Feefo), regulators, agencies of law enforcement or fraud prevention, and selected destination suppliers.

5. International transfer of your information

In order to perform our contract with you, we need to cooperate with our handpicked suppliers in the destinations you are travelling to. Thus we may transfer your information which we consider necessary to these suppliers.

6. Security of your information

We highly value the security of your personal information. We are continuously implementing and updating necessary administrative, technical, and physical security measures to protect your personal information.

7. Retention

We retain your information as long as necessary to provide services and comply with legal obligations.

8. Your Rights

You have the right to access, rectify, or request deletion of your personal information, or withdraw your previous consent.

9. Changes to this policy

We reserve the right to modify and update this privacy policy at the time when we consider appropriate.

10. Links to other websites

Our website may contain links to other websites, which we have no control over, and thus cannot be responsible for.

11. How we use cookies

We use cookies to make our website function properly and efficiently, and ensure you a best possible experience on our website.

This policy was last updated in July, 2025.